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We value your comments, suggestions and feedback.

 

Repair Feedback Form - This form is in progress. Please do not use yet.

The feedback you provide in this survey will be used to improve our support services and our products. You may also receive a similar form from Apple if your repair was completed under warranty. We value your feedback.

To:*
Name:*
E-mail:*
Workorder/Invoice #:*
Subject:*
1  OVERALL, how satisfied were you with your recent repair experience?
 
Very satisfied    
Somewhat satisfied    
Neither satisfied nor dissatisfied    
Somewhat dissatisfied    
Very dissatisfied    
No response    
3  Did the service resolve the issue you had with your Apple product?
 
Yes    
No, I need another repair for the SAME issue    
No, I need another repair for a DIFFERENT issue    
No response    
4  Please rate your level of satisfaction with each of the following aspects of your REPAIR EXPERIENCE:
   
  Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied No response
The TECHNICAL ABILITY of the technician who repaired your product.
The PROFESSIONALISM of your primary contact at the Apple Authorized Service Provider.
The TIME IT TOOK your Apple Authorized Service Provider to complete the repair.
The QUALITY of the REPAIR.
5  After dropping off your Apple product at your Apple Authorized Service Provider, how long did it take to have your product repaired? (calendar days including weekends)
 
Between 1 - 3 days    
Between 4 - 6 days    
Between 7 - 9 days    
Between 10 - 12 days    
More than 12 days    
Do not know    
No response    

6  How satisfied were you with the timeliness of the updates provided by your Apple Authorized Service Provider?
 
I did not receive updates from my Service Provider    
Very satisfied    
Somewhat satisfied    
Neither satisfied nor dissatisfied    
Somewhat dissatisfied    
Very dissatisfied    
No response    
7  How satisfied were you with your Service Provider's verbal explanation of what was repaired?
 
I did not receive a verbal explanation from my Service Provider    
Very satisfied    
Somewhat satisfied    
Neither satisfied nor dissatisfied    
Somewhat dissatisfied    
Very dissatisfied    
No response    
8  What aspect of your repair experience had the greatest impact on your responses to this survey?
 
Resolution of your issue    
Time to complete repair    
Interaction with representative at the Apple Authorized Service Provider    
Appearance of returned product    
Written documentation of repair    
Location of the Apple Authorized Service Provider    
Product quality    
Other (Please specify)    
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9  Overall, has your recent carry-in repair experience made you more or less likely to purchase Apple products in the future?
 
More likely     No change     Less likely     No response    
10a  Is there anything else that you would like to share with Apple about your experience with the Apple Authorized Service Provider? (Note: 2000 character limit)
 
10b  Was your comment above a compliment, suggestion, or complaint?
 
Compliment     Suggestion     Complaint     No response    
10c  Your feedback is appreciated and will be used to improve our service. May we share your comments on our website?
 
Yes, please share my comment    
No, just use the feedback to assist in service improvement
No response    
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