Service Pricing
Service Hourly Rates:
- Service (Depot) $90
- Service (Onsite) $125 - from time of departure to time of return.
- Service (Emergency) $149 - emergency rate
- Set-up (Basic) - $49 - basic set-up for Wireless, Time Machines, iPods (under 30 min.)
Rush Service:
- Rush Service $69 - Same day/next day rush fee
- Emergency Rental $99 - one time fee for repairs or sales
- Emergency Hours $99 - Minimum charge for emergency callbacks or after hour visits. Regular rates apply on top of this charge.
Diagnosis: (waived with repair, computer purchase, or parts donation)
- Diagnosis (Basic) $49 (external diagnostic only / less than 15 minutes)
- Diagnosis (Extended) $90 (internal or extended diagnostic - one hour minimum charge)
Repair: (only if computer not covered by Apple warranty)
- Repair (Basic) $99 (any computer except iMac and iBook)
- Top case (not unibody)
- Keyboard (iBook, PowerBook)
- Hard Drive (with Basic OS)
- Repair (Intermediate) $149 (any computer except iMac and iBook)
- Fans
- Optic drive
- Keyboard (MacBook Pro - not unibody)
- I/O board
- Airport
- Bluetooth
- Infrared captor
- Hard Drive (with OS and FMD)
- Repair (Major) $199 (any computer)
- Optic drive for iMac and iBook
- DC Board for iBook
- Hard Drive (with Basic OS - for iMac, IBook, Mac Mini)
- Airport
- Bluetooth
- Display
- All iMac internal repairs
- New unibody top case
- Repair (Complex) $249 (any computer)
- Logic board
- Bottom case
- Rebuild - Take apart, wash, repair of computer, test (liquid spills or rebuild)
Service:
- Set-Up (Basic) $99
- Set-up, updates, installs/configuration, FMD (Full Meal Deal), registration, AppleCare, VPN support
- Set-Up (Regular) $149 (With Data migration/transfer)
- Set-up, updates, installs/configuration, FMD (Full Meal Deal), registration, AppleCare, VPN support, file migration/transfer of docs, music, photos (WIN or Mac)
- Set-Up (Repair Bundle) $99 (with new hard drive repair)
- Set-up, scan for all updates, installs/configuration, FMD (Full Meal Deal), VPN support, Basic Tune-Up included
- Set-Up (Special) $99
- Set-up, updates, installs/configuration, FMD (Full Meal Deal), registration, AppleCare, VPN support
- Special Price for specials, second computer, returning customers
- Set-Up (Teacher Special) $0
- Install and configure specific teacher applications (no charge with any set-up) ($0)
- Set-Up (WIN Email/Contacts) Data migration $149 (added to regular setup)
- Convert/migrate Windows email and contacts to Mac
- Set-Up (Windows) $199 (added to regular setup)
- Set up of Parallels/Bootcamp/VMWare (Windows Side)
- Consult (After Hours) Service $49/hr (by Apt)
- Convenience for out of town customers or those with busy schedules
Tune-Up Service:
- Tune-Up (Basic) $99 - Run disk utilities, fix permissions, run updates, FMD (Full Meal Deal)
- Tune-Up (Regular) $149 - Reinstall system, run disk utilities, fix permissions, run updates, FMD (Full Meal Deal)
- Tune-Up (Advanced) $199 - Back-up, reinstall system, run disk utilities, fix permissions, run updates, FMD
- Discount (Tune-Up) $50 - on regular or advanced tune-up with software/accessory purchase of $100 or more
Data Recovery:
- Data Recovery (Diagnosis) $99
- Removal and scan of drive, attempt recovery sample
- Data Recovery (Basic) $499
- For recovery of up to 100 GB of data from single drive and under 24 hours
- Data Recovery (per GB) $5
- Cost per GB above the 100GB basic data recovery
- Data Recovery (Advanced) $999
- For large amounts of data that require more than one day of recovery
- Data Recovery (Critical) $1000-$3000
- For complete hardware failure. Sent to DriveSavers. Estimate done prior to recovery.
Pick-Up/Deliveries
- Delivery (Warranty) $0
- No pick-up or drop-off charge for Desktop Macs under warranty
- Delivery (or Pick-Up) $29
- Pick-up or delivery within Whitehorse area
*FMD: Full Meal Deal - Details.
Note: Apple warranty does not cover parts or labor if: Issue caused by non-Apple hardware; result of software; no trouble found; evidence of physical or liquid damage; data recovery requested;. Data backup prior to work is the sole responsibility of the customer. Apple Drives are returned to Apple. Data recovery must be requested at time of workorder. One hour minimum charge on all non-warranty repairs.
